Key performance metrics (KPIs)
A framework of key metrics for service level, productivity, speed and quality for key processes, used to set the baseline and measure success.
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Solutions · Process Improvement
We believe in the power of being and doing better.
Respond to threats and opportunities with agility. We work directly with your team to see your processes, extract the value-added activities and put KPIs in place, so you get results you can grow with.
Overview
Results you can grow with
We transform your operating structure so you can make bold moves with confidence. Our approach goes beyond process to examine products, accountability structures, staff performance, management behaviour and use of technology. We don't leave you with a report of recommendations: we engage your people through every step and train them in continuous improvement methods that pay dividends long after our consultants have left.
Signs you need this
- Capacity seems maxed out, yet much of the day is spent waiting, searching or reworking
- Supervisors spend most of their time firefighting instead of managing
- KPIs are missing, unclear or not used in daily decisions
- Improvements happen, then fade within weeks
- Growth is held back by how the work is done, not by demand
Our approach
See how it works.
Services
Key activities during the project
Mapping of key processes
Process maps using industry-standard BPMN 2.0, built by interviewing managers and key employees, including information flows, roles and system touch points.
Review of current practices and tools
A thorough as-is analysis: process mapping, financial and operating data, direct observation and review of management tools.
Value-added analysis
Process observations that quantify customer value-added and non-value-added activities and reveal hidden capacity.
Team lead roles and responsibilities
Time with team leads to understand their responsibilities and increase active management time.
Management tools
Tools that measure and display KPIs so managers can run day-to-day operations with facts.
Implemented method changes
Quick wins and longer-term changes that make processes scalable, cost-effective and quality oriented, implemented with you.
Lean
Powerful Lean methodology
Our Lean process improvement delivers real and sustained results, typically in 15–25 weeks. We embed ourselves in your organization and customize our improvement toolkit to go beyond one-time fixes. We know the hardest part is implementation, so we stay with you through it, coaching your managers to use the management tools and KPIs to improve day-to-day operations in their areas.
People
Your team are the key drivers of change
Your people are mentored every step of the way: through interviews, process mapping, observing processes and developing ideas for improvement. This engaging approach moves the organization through the change management cycle and makes sure the improvements stick. We provide the kick-start to your Lean journey.
Why Chmltech
A Canadian operations improvement firm, built to pay for itself.
Chmltech is a Canadian operations improvement firm that combines hands-on process engineering with Lean and Six Sigma methods. We measure our work by the results that show up in your KPIs and financial statements, not by the size of the report.
Built to pay for itself
We aim for a return of at least 3:1 on your investment. Before the project starts, we agree an ROI target with you and how it will be measured.
Measured on your numbers
We set a KPI baseline at the start and track service level, productivity, speed, quality and cost savings through the program.
Capability that stays
Your managers and teams are trained in continuous improvement, so gains keep growing after our consultants leave.
ROI targets are set for each engagement based on scope and baseline data. Actual results depend on scope, implementation and operating conditions.
Questions
Frequently asked
How long does a process improvement program take?
Our Lean programs typically deliver results in 15–25 weeks, depending on scope. Quick wins usually come much earlier, during the first phases.
Will our operations be disrupted?
We work alongside your team and plan changes around operating needs. Most work happens through observation, workshops and small, tested changes.
What will our people learn?
Process mapping, waste identification, problem solving, standard work and running operations with KPIs. These skills remain after the project.
How do we know it worked?
We set a KPI baseline at the start and track service level, productivity, speed and quality through the program, so results are measurable.
Free learning
Related free courses
From our insights
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“Chmltech helped us make impressive gains in productivity, increase our production capacity, reduce overtime and improve employee engagement.”
Ready to find your next improvement?
Book a strategy call. We will talk through your goals, pain points and where AI, systems or process work can make the biggest difference.
Book a Strategy Call
Or email info@chmltech.com